Retail, Restaurants and Multi Locations
Busy Restaurant, Retail, and multi-location environments require robust communications systems that are simple to use. For employees to focus on customer service they cannot be focused on the phone system. We offer solutions that are designed to fit well within these types of businesses.
One Touch Buttons
• Access a holding phone call, overhead paging, credit card processor or the store manager simply by pressing a convenient one-touch key on the phone.
• Ensure that customer phone calls are answered within a few rings and the caller is properly greeted. Busy employees sometimes cannot catch the phone right away. By using Automatic Answering your phones will never go un-answered. Callers are greeted with a message that advises them that there call will be answered momentarily.
• Reach associates instantly with wireless phones. Perform floor stock-checks with the customer on the phone, or simply answer the main line from anywhere in the building.
Businesses who grow beyond a location or require physical sites in multiple places need to maintain a single 'look and feel' for their customers who contact them by phone and maintain standard communication practices for their staff across multiple geographies.
Add to that the need to control communication costs and you have a strong case for an IP-PBX with Voice over IP solution. Calls can be transferred, 'conferenced', picked or parked across locations, as well. From a glance, at their desktop PC, Presence Management allows workers in any part of the organization to see a colleague's status, be it-- "available", "do not disturb", "in a meeting'", "out of the office", "on vacation" or in another custom state. These "personal status" settings also govern greetings and prompts that play and call routing so employees can direct calls to land where they want, when they're available with the understanding that a missed call is a missed opportunity.